Chimney, Fireplace and Vent Problems
Something not right with your fireplace, chimney, vents or dryer? Start with the page that matches what you are noticing.
Pick the problem you are seeing
Each page lists the likely causes, how to tell them apart, what to do right away, and when to call.
Why Does My Fireplace Smell?
A smell from the fireplace has four usual causes. Here is how to tell them apart and what fixes each.
Read more →Why Is My Fireplace Smoking Into the Room?
Smoke coming into the room means the chimney is not drafting. There are five common reasons, and most are simple to fix.
Read more →Why Is My Chimney Leaking Water?
Water around a chimney comes from one of five places. Where the water shows up tells you which.
Read more →Birds or Animals in Your Chimney
Birds, squirrels and raccoons all treat an uncapped chimney as a hollow tree. Here is what to do, and what not to do.
Read more →Why Is My Dryer Taking So Long to Dry?
When a dryer needs two or three cycles, the vent is the first thing to check. Here is how to work through it.
Read more →Why Do My Air Vents Smell Musty?
A musty smell when the heating or cooling comes on almost always means moisture somewhere in the system. Here is where to look.
Read more →
If it is an emergency
If you think the chimney is on fire, or a carbon monoxide alarm is sounding, get everyone out and call 911. If you smell gas, leave and call your gas utility from outside. Call us afterward at (816) 239-8989.
For how the whole system works, read our chimney care guide.